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FAQ


How do I order more than 1 yard?
You can change the quantity in the shipping cart. Yards will be continuous.

Do you sell half yards?
We sell whole yards only.

I  placed an order but I forgot something, can I add it?
If you haven't received a shipping notice yet, simply place a second order and your orders and yardage will be combined and shipping overage ($3 and up) refunded.

Will yards be continuous?
Unless explicitly noted in the fabric title, yards will be continuous. If for some reason we can't supply continuous yards we will email you with options prior to shipping.

What is your turnaround time?
We ship next business day. During sales events lead times may be a few days longer. We ship priority mail - typically 2-3 days for delivery.

I think I placed an order but I didn't get a confirmation email?
The email confirmation gets sent out automatically upon completion of payment. If you see a completed payment in your Paypal account, there is a corresponding order in our system. If you don't see your completed payment in Paypal, no order was placed.

A few business days have passed and I did not receive a shipping notice?
Shipping notices are sent to your Paypal email address (which may be different) or (rarely) stuck in your spam folder. If you can't find it there please email service@knitpop.com

How much fits in a box?
Please visit our shipping page for more information.

How does shipping work?
Please visit our shipping page for more information.

Do you offer bulk discounts?
Yes, Knitpop offers the following discounts on 10+ yards of a single fabric in a single order:
10+ yards of a single fabric 20%
30+ yards of a single fabric 30%

Why is my gift code not working?
The full amount of each gift code must be used for fabric in a single order, it can not be applied to shipping cost.

What should I expect during a big sale?

  • Mind-blowing deals on irresistible fabric! ;-)
  • Shipping delays of 2-3 days.
  • Slower email response time.
  • Multiple open orders will automatically be combined. No need to email.
  • NO holding orders.
  • No retroactive discounts for orders placed before the sale began.
  • If you have an eGift certificate you may checkout and leave your gift code in comments. You will be refunded for the amount of your gift code. No need to email.
  • Other codes / bulk discounts may not be combined with a sale. No double dipping.
  • Once your shipping label is created, it may not be combined with another order. You may place as many orders are you like, of course.